About the WizSupport System
The ultimate tool for on-line sales and support, WizSupport will allow an on-line business owner to utilize to the fullest the business potential vested in the people he worked so hard to bring into his site.
The WizSupport system is designed to be the best available live sales agent and support provider for on-line businesses and interne site. Once installed, a new "support" button will be added to your site and clients or surfers visiting the will be able to initiate a live chat conversation with your support or sales agent. However, there is much more than meets the eye to our system. The strength and innovation of it leys in an extremely smart, easy to use back office, operated by your sales or support personnel. Through the system, in real time and at any given moment, you'll be able to see and follow each and every person visiting your site. Knowing their whereabouts and interest and at the time your choice, you'd be able to initiate a live contact with this person, providing a service or promoting a sale. You can do that manually or automatically, by pre-programming the system. You can chat with your client or switch to video-chat. You can bounce pop-up windows where and whenever you choose or automatically with pre-determined content and the list of features goes on and on.
All and all, our system is a tool that will allow site and on-line business owners to be on-top of what's happening in their site at all times. It will give them real-time statistics, follow their clients and visitors and allow interacting with them while visiting their site.
Increase Sales * Improve service * Support your clients * Lower costs * Optimize & pinpoint advertizing
Main features:
- Easy to use & operate
- Quick & Easy to integrate
- Web access - Using a personal password, you can use and operate the system anytime and from anywhere.
- Personal back office - All your work history, settings etc... are stored in one secure place, accessible any time and from anywhere
- Persona settings
- Real time data - about everything happening in your site
- Statistics - A wide range of statistic reports that would enable you understand what's really going on in your business and improve it
- Follow your visitors - know where they are, their rout within your site and what they're looking at
- Information about your visitors
- Visitor history - for returning visitors
- Interactive - Initiate a session with your visitors/surfers ( Textual chat + voice + video)
- Queue system - lets your callers know their place in queue
- \Call direction - Rout and direct callers from one supporter to another, add an additional supporter to a conversation etc..
- Bounce windows to your visitors/surfers - manually or automatically
- "Smart Zones" functions - View activity and perfume actions In pre-defined areas with in your site
- Management tool - A supervisors work-station for a multiple supporters system
- Call centers - suitable for call and support centers + special futures & specific statistics reports (relating to support personnel performance)
- Alert system - Alerts as to in coming calls .Provide a full service while surfing other sites (all you need is an on-line operating computer)
- Advertisement optimizer & campaign analysis
- Virtual Chat Agent/Virtual Salesman module
- Advanced security features
And much more…
