Exclusive to Wizsupport, the ICV (Interactive Chat Verification) system allows an agent to complete a whole process that includes document exchange and signing and/or receiving photos (ID cards or various things he can photograph using his mobile or PC camera) from the client, all in one go and during one chat or video chat conversation.

  • No more need to interrupt a process cycle by sending / receiving faxes or e-mails
  • All actions, including the documents and pictures exchange, are recorded and can be stored in the client's ticket in the CRM
  • Full integration
  • No more need for faxing, mailing and scanning or making things difficult for the client
  • An intuitive and flexible system that enables the agent to prepare in advance a "bank" of different processes that normally include exchanging and signing of documents, faxing, scanning and photographing.