Customer Engagement

The complete "all round" customer engagement solution

CHAT PLATFORM

The most inclusive, advanced and innovative chat platform
there is, on the market, today

Enterprise Grade Solutions

 Banks, Insurance, Financial, Health and Government Organisations

 Contact Centres (Sales/Service/Support)

 Medium & Large Corporations

FULLY INTEGRATE YOUR WEBPRESENCE WITHIN YOUR CUSTOMER ENGAGEMENT STRATEGY to increase customer revenues enhance customer satisfaction and reduce customer churn

CHAT

We can provide a range of facilities including, Live, robot or hybrid chat, on-line or off-line, text, voice or video chat and much more. It is the most inclusive, advanced and innovative web chat platform on the market, today

Features List

ICR


Interactive Chat Response – An automated “decision tree” based answering system, enabling you to personalise and automate your web chat handling to allow customer to fully self serve much like a traditional voice based IVR system would

ICV

Interactive Chat Verification - A unique system that allows an agent to complete whole processes with a customer, in one go. The agent can pass and receive documents and pictures as well as have documents virtually signed during a chat or video-chat conversation.

More

SECURE


Our Unique and advanced security features have been designed with our financial services customers in mind. As a result our web chat solution complies with the strictest security demands and this security is also made available to you as well.

FLEXIBILITY

Our solutions can be provided either as on-premises or private cloud managed service or if required as a true public hosting solution through the Microsoft Azure hosted network. You can even mix and match to give you and your customers the access they require.

INTEGRATION

We offer integration on all levels with existing systems. (E.g. Avaya, Cisco, Microsoft. Salesforce and others) enabling you to integrate our web chat platform within your existing system further enhancing the value of your investment in them.