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WIZSUPPORT
The next evolutionary step in online sales and customer management
Imagine you could follow each client entering your site or online business, know where he came from, follow his rout in your site and see what he's looking for and interested in, Imagine that at your time of choice you could approach this visitor, open a live session with him and knowing his interest, promote your product or offer support.
Wizsupport does exactly that giving you a huge advantage over any other existing system.
To be able to identify your clients need and approach them at that precise time of need is the desire of every salesman. This in essence, is what WizSupport does.
Meant for on-line businesses and shops, WizSupport allows you to track your customers visiting your site, identify their needs and equipped with that knowledge, your support or sales agents can initiate the appropriate reaction.
Real time statistics and control over your internet business
Wouldn't you like to know ,on-line and in real time how many people are visiting your site now, where in the site are they and for how long , where they've visited before, what are they viewing and interested in now, how much time they're spending viewing each page or item etc… Information of that sort and the ability to actively follow potential clients visiting your on-line business, while knowing their interest, is vital for better service and support as well as for closing many more successful transactions.
WizSupport provides you a system that does just that and much more.
Just like a live sales or support person in an ordinary shop or business, our system allows your sales and support team to follow your on-line customers and visitors and at the right time approach and offer them advice, support and sales information.
On line Support -
The WizSupport system allows you to work in two different modes.
The first is passive - just like other existing systems, your on-line clients can initiate a textual (chat) or vocal conversation with your sales or support agent.
The second is active - unlike other systems, ours will allow your agent to actively initiate a conversation with a client in need, thus improving the service and preventing loss of frustrated clients.
Your real-time active sales agent -
On line shops are actually a passive display of products. The WizSupport system is the first that allowa an on-line business to enjoy the advantages of a real live salesman, equipped with real time relevant information about the client's interest. The system also allows you to pre-define and "alert" your salesman as to clients that are ripe for a salesman approach. Using this function or by simply following the clients visiting your on-line business or shop, your salesman can approach them by voice, video-chat or a simple textual chat, offer them advice, direct them to products, send them "popping" promotional pages, co-surf with them etc…The undoubtedly proven result is exponential growth in sales.
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